UDSUnique Dream Services

Terms of Service

Please read these terms carefully before using our services.

Last Updated: January 2025

These Terms of Service ("Terms") govern your use of the Unique Dream Services website and the home appliance repair, maintenance, and training services offered by us. By engaging our services, you agree to these Terms in full.

1. Acceptance of Terms

  • By accessing our website or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
  • These terms apply to all visitors, users, and customers of Unique Dream Services.
  • We reserve the right to modify these terms at any time. Continued use of our services after modifications constitutes acceptance.

2. Services Description

  • Unique Dream Services provides home appliance repair, maintenance, and installation services, including but not limited to: air conditioners, refrigerators, washing machines, geysers, microwave ovens, and solar panel systems.
  • We also offer technical training courses and a platform for skilled technicians to register and offer services.
  • Service availability may vary by location. We serve specific regions within India.

3. Service Booking & Appointments

  • Service bookings can be made via our website, phone, email, or WhatsApp.
  • We will confirm appointments subject to technician availability in your area.
  • You must provide accurate information regarding the appliance type, issue, and your address for us to schedule the appropriate technician.
  • We reserve the right to reschedule appointments due to unforeseen circumstances. We will notify you as early as possible.

4. Pricing & Payment

  • Service charges are as listed in our Rate Card, which is available on our website. Prices may vary based on appliance brand, model, and nature of the defect.
  • A diagnostic/visit charge may apply even if no repair is carried out. This will be communicated before scheduling.
  • Payment is due upon completion of service unless otherwise agreed.
  • We accept cash, UPI, bank transfer, and other payment methods as communicated at the time of service.

5. Warranty & Guarantee

  • We provide a 30-day service warranty on all repairs unless stated otherwise at the time of service.
  • Warranty covers the specific repair performed and does not extend to new faults or unrelated issues.
  • Spare parts replaced during repair carry the manufacturer's warranty where applicable.
  • Warranty is void if the appliance is tampered with by another party after our service.

6. Limitation of Liability

  • Unique Dream Services is not liable for any pre-existing damage to appliances that is not related to our service.
  • Our liability is limited to the cost of the specific service provided.
  • We are not responsible for any consequential, indirect, incidental, or special damages arising from the use or inability to use our services.
  • In no event shall our liability exceed the amount paid by the customer for the specific service in question.

7. Customer Responsibilities

  • Customers must ensure that a responsible adult is present during the service visit.
  • Customers must provide accurate information about the appliance and the issue.
  • Customers must provide safe access to the appliance and a safe working environment for our technicians.
  • Customers are responsible for ensuring that appliances are covered under any applicable insurance.

8. Technician Code of Conduct

  • All our technicians are trained, verified, and are expected to maintain professional conduct.
  • Technicians will not undertake work beyond the agreed scope without prior customer consent.
  • Any complaints about technician behavior should be reported to us immediately at info@uniquedreamservice.com.

9. Cancellation Policy

  • You may cancel a scheduled service appointment up to 2 hours before the appointment time without any charge.
  • Cancellations made less than 2 hours before the appointment may incur a nominal cancellation fee.
  • Repeated no-shows may result in refusal of future service bookings.

10. Intellectual Property

  • All content on this website, including text, images, logos, graphics, and code, is the property of Unique Dream Services and is protected by applicable copyright and trademark laws.
  • You may not reproduce, distribute, or create derivative works from our content without express written permission.

11. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Patna, Bihar, India.

12. Contact Us

For any questions, concerns, or disputes regarding these Terms, please contact us:

Email: info@uniquedreamservice.com

Phone: +91 70429 43223

Address: Unique Dream Services, Patna, Bihar, India

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